ChatBot: what is its use and its different types?

Very well known as a conversational agent, the chatbot is an established program for conducting conversations with Internet users. Invented to be used in the medical field, the ChatBot has become a real marketing tool making discussions between companies and customers more practical.

Use of a chatbot

The great chatbot boom took place quite recently, in 2016. Large and many other brands rushed into it for conversational empowerment. The ChatBot has become more democratic on Facebook and Messenger. That said, companies are developing advertising strategies to offer themselves a better conversational experience in order to capture the attention of customers and prospects. You can visit this site right here to read details on what a chatbot is useful for. Indeed, a chatbot provides answers to standard questions as soon as it receives them. This avoids loss of contact in advance. The responses are almost instantaneous, no latency. It optimizes interactions with its dialog opening feature. It releases customer support. Similarly, the ChatBot relieves the company of salespeople and recruitment in order to have reactions with high added value. It adapts digital things to consumers’ desire for information.

The two groups of chatbot types

First there are the basic or simple Bots. They are built on the basis of graphic elements in “call-to-action” format. Following a pre-established scenario, this conversational agent leads a guided discussion. This workflow is a set of pre-marked exchanges and responses. Internet users will only have to click on phrases to start a conversation. Since these are answers that have already been worked out, the interaction can quickly show its limits. As for evolved or intelligent Bots, it is a whole new language understanding technology built. This is based on frameworks with complexity. On the simple Bots, these are buttons that represent the questions to be asked by Internet users. But, with the evolved types, the boarding school uses its own words that the not integrates to provide him with adequate answers.